Please explain to me, why on earth I will get a call from your organisation wanting to know when I will pay my account, considering it is an active, up to date account? This only because I happened to miss one payment a little while back (which ended up being settled albeit a month late)
Moreover, please clarify why your employees get annoyed when I am not prepared to confirm the exact date on which payment will be made, but that it will be made before the last day of the working month. Because YOUR remuneration structure works on a "promise-to-pay" target structure, that gives you the right to deal with me, your CLIENT in a rude and abrasive manner? In order for YOUR staff to work out their own personal budgets, I MUST just confirm the exact date I will be paying my normal instalment even though my account is up to date. Are you for real?
Here's a tip for you - phone me with an explanation as to why this morning's call was made to me as well as an apology for considering yourself an organisation who do not need customers like me. Once you have done that - GO STUFF YOURSELF!!!
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