AfricaComplaints.com » Shops, Products, Services » Complaint / review: Galaxy & Co - From the Consumer!!! | #226053

Galaxy & Co
From the Consumer!!!

I bought my husband a Jetset Watch for R1799 cash 25 March 2013 for his birthday, he wore it for the first time easter weekend, it only worked for 6 days, i took it back to Galaxy Secunda where we were told the watch will be send back to the Manufacturer overseas, and it will take 3 Months, the time passed and i had to contact them in which they told me they had a look at the watch at head office in JHB and did not have a spare battery, and fixed the light which was not the problem and they were not authorised to open and fiddle with the watch, then they promised they will send it to the supplier again to replace the watch, a week later they phoned us and told us the watch is back, the one lady said they fixed the mecanicals at head office and then after they know its supposed to go to the Manufacturer for a replacement, then i got told again they did send it overseas which was impossible for them to get it back so soon i replied, so they were dishonnest, i phone head office and spoke to Kim in customer complaints, who really wasn't any help at all and since i was promised by Kim i will have a new watch on Friday 4 Oct 2013, still nothing not even a phone call, i have to phone her.

Date:

Company: Galaxy & Co

Country: South Africa   City: Secunda

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google