Nivea
Still awaiting email

Hi There Noelene,

I am still waiting for the email as promised last week ("Please be advised that a response has been sent this morning, directly to you via e-mail, in response to your complaint on our web-site.") in connection with the below:

Dear Nivea,

I value your product incredibly highly and use it daily. Thank you for your lovely products.

However, I recently moved from England back to South Africa and was devastated to find that your Tinted Daily Moisturiser is not available in South Africa. I used this product daily in England as my foundation. I have looked everywhere, but the only tinted moisturiser I can find in SA is by Garnier (which is not a patch on yours).

Please could you tell me why this tinted moisturiser is not available in SA, and whether you could look into shipping it here? I have no doubt it will be very popular, as I have shown it to all my friends who are impressed by it.

Thanks