AfricaComplaints.com » Shops, Products, Services » Complaint / review: Furniture City - Damaged leather lounge received time afer time | #181063

Furniture City
Damaged leather lounge received time afer time

I recently decided to invest in a good lounge suite that will last me for a good couple of years. I went to furniture city due to me qualifying for the 12 month interest free option as I did not want to buy it on credit. I bought the Alpine Corner Leather Lounge suite. When the lounge suite was delivered the first time, we noticed that the stitching was loose and my uncle that is an upholsterer inspected the couch said that the couch was a used couch as you can see the difference in the leather. We reported this, and they confirmed to replace the damaged couch. When the new couch was delivered and opened my mum found a big hole at the back she than requested the delivery guy to change the lounge suite as there was another one on the truck, so the whole lounge suite was changed completely. its a week now and I discover that the wooden leg of one of the couches is badly chipped, there is a scratch-like cut on the arm and the ottoman is wobbly. I have yet laid another complaint today. I have been in distress ever since I received my lounge suite. I would like to opt out of this agreement, please help me! or do I have to get legal assistance. I do not trust furniture city anymore!!!

Date:

Company: Furniture City

Country: South Africa   City: Boksburg Warehouse

Category: Shops, Products, Services

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