AfricaComplaints.com » Shops, Products, Services » Complaint / review: Furniture City - Looking For the Worst Service? Try Furniture City | #156469

Furniture City
Looking For the Worst Service? Try Furniture City

Me and my wife purchased a base set at Furniture City Northgate branch on Sunday, the 30th of June, 2013. We were told it was out of stock in the warehouse but the salesperson told us that there is stock coming in that week and it should show in the system at the warehouse by that Thursday so then the Warehouse will call me for the delivery.

We had also purchased two pillows and decided they will all be delivered with the bed. On Monday, I received a call that a delivery was to be made on Thursday. I took a day off from my company, only for a 5ton truck to open its back and hand over two pillows and a matress protector. Shocked, I was told this is all we were given at the depot in Boksburg.

I contacted the depot and I was told that the matresses were still out of stock but they will get back to me. No one bothered to. I later got a call from the sales person at the shop who tried to explain to me how thier system works - and I thought, let me give them another chance. On the 8th of July, their depot called to say delivery will be done on Tuesday the 9th. Took a day of again, only for a mattress without a base to be delivered!!! No-one bothered to call and am still waiting!!!

Date:

Company: Furniture City

Country: South Africa   City: Northgate

Category: Shops, Products, Services

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