AfricaComplaints.com » Shops, Products, Services » Complaint / review: Sterns - Sterns Irene- lack of service!! | #102835

Sterns
Sterns Irene- lack of service!!

My fiance and I have been looking for a titanium wedding ring for him& finally found one that he liked at Sterns Irene. The ladies on duty measured his finger as a size u& a half, took all my details& promised to call me in 4 weeks upon arrival of the ring. After just over 4 weeks having passed (Friday 26 April 2013) I returned to the shop to ask why I had not heard from them yet. The lady who ordered the ring said they do not make Titanium rings in half sizes and she had tried calling me later the day, on which the order had been placed, to inform me of this and said that I had not answered my phone (I didn't receive a call, nor did I have a missed call on my phone. Upon returning to the store for my inquiry I checked my number in the ladies book& it was correct.). I asked them if they could please phone other Sterns branches to hear if they did not have a size U. They assured me I would receive a call Monday. I returned to Sterns once again this morning, 3 May, to hear why I had not yet heard from them and the lady on duty said the lady who had my number had resigned. It is now 2 weeks before our wedding and no ring! The lady did not apologize nor was she willing to make a plan.

Date:

Company: Sterns

Country: South Africa   City: Irene

Category: Shops, Products, Services

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