We are a 4 star guesthouse in Vereeniging. On the 12th of January, 2 guests of Eskom Medupi power station booked in for 2 weeks. Our policy states that pre-payment is required as we do not bill back. The 1 guest's invoice was paid in full before arrival. The 2nd guests invoice was suppose to be processed on the Monday and payment made 17 January 2014, as this was promised to us. We acommodated the guest due to the fact that we received payment very fast for the 1st guest and thought that payment for the 2nd guest would not be a problem. We have been waiting and waiting for payment now for weeks and every week empty promises are made.
I have been dealing with Maria for the past few weeks and last week Kgagiso contacted me and said payment would reflect in our account at the latest Monday morning 3 February 2014. We have not received any payment yet and I dont know which way anymore.
This will be the last time we ever accommodate Eskom employees if they do not pay with EFT or card upon arrival. We supplied, bed and breakfast, dinner and lunch and as a small guesthouse cash flow is essential.
Please help us urgently.