We received a text message in February 2013 advising of an increase in fees. I contacted ADT advising that we were in the process of obtaining quotes from another Security Company in the area to. I received a call from ADT assuring me that they will relook the increase and I eventually receive an e-mail confirming a better rate. In this I'm also promised technical support and I offer to pay for extra panic buttons. The fee is decreased but we didn't hear anything about the free technical support or panic buttons. I was also promised feedback on the slow response time in the area.
We discovered earlier this week, that there are definately a problem and we required technical support. Hours on the telephone later and NOTHING has been done yet. The e-mails, just reminders of a empty promises. A technical support team was supposed to phone me earlier - I still haven't heard anything. And the person who initially promised me everything... I begged him to please just phone me back but now we will definatley have no option but to change of service provider. ADT, thanks for nothing!
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