I called Multichoice as I made a payment. On the message they said that the payment will reflect within 15 minutes as I transfered from Standard Bank. This was 730 am on the 4th of March. At 5 when I returned home the signal was still not on. I called the call centre on 0112892222 and were told I'm number 34, after 9 minutes it went quiet for a minute and when the sound came back I was at the survey at the end of the call. A consultant must have answered and then put me on mute for a minute before they just transferred my call to their recording. I called back and after 15 minutes spoke to a consultant. She tried to reset from her side and then there came an error e06-4 which says that my smartcard is faulty or upside down. It is not a coincidence that my smartcard is not working since they had cut my signal. Now they want me to bring my decoder and smartcard in. They orchestrated this and they want me to bring it in and spend more money on their incompetence.
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