AfricaComplaints.com » Recreation & Entertainment » Complaint / review: Multichoice - DSTV still advertises cancelled programme guide | #279958

Multichoice
DSTV still advertises cancelled programme guide

Last month DSTV dropped one of its most useful guides, Dish Digital. This appeared twice a month and announced new series that were starting in that period, as well as highlighting movies, documentaries, etc. My attempts to request reconsideration were fruitless. Their customer "service" people, both on email and the phone, were clueless. They had no idea what Dish Digital was - their own product. Instead they kept telling me how to download the monthly programme guide or check the magazine, which are completely different. Even their response here on hellopeter missed the point entirely.

So I have given up. But to add insult to injury, DSTV still advertises Dish Digital on their website [URL Removed] It promises that "if you're a Premium subscriber, you can expect a brand-new DStv Digital Magazine every two weeks." Not any more! So they are falsely advertising a service that they have cancelled, and they are unable or unwilling to hear customer feedback about it.

No wonder there are 10 times as many complaints as compliments for Multichoice here. We need a different choice for pay TV! I'm tired of being taken for granted.

Date:

Company: Multichoice

Country: South Africa   City: South Africa

Category: Recreation & Entertainment

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