AfricaComplaints.com » Recreation & Entertainment » Complaint / review: Montecasino - Bad treatment - Montecasino | #147203

Montecasino
Bad treatment - Montecasino

I am very disappoint by the way security at Monte casino run things. I went there on Saturday 29 June 2013 with my mother, her friend and my two friends. We got there around 22:00 started gambling until my two friends and I got tired around past 03:30 in the morning. While we were sitting on the machines waiting for my mother and her friend who were still playing, we were approached by a security lady by the name of Thinavhuyo accompanied by a gentlemen and asked us to come with them to the office. When we got there we were told that we have been banned from entering Monte casino for the next three months and we asked for the reason behind that we were told that "we are not allowed to sit on the machines when not playing". They demanded for ID's and to take pictures of our faces as if we were criminals. We were shocked that no one came and warned us that we are allowed to sit on the machines when not playing. When we explained firstly that we didn't know that we were not allowed to be sitting there as it was our first time at Monte and that there was no sign indicating that, she didn't care or even bothered about what we had to say.
I am very disappointed the way we were treate.

Date:

Company: Montecasino

Country: South Africa   City: Fourways

Category: Recreation & Entertainment

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