AfricaComplaints.com » Real Estate » Complaint / review: Varsity Rentals - Incompetent, unprofessional and unreliable | #3670

Varsity Rentals
Incompetent, unprofessional and unreliable

I signed a lease agreement with varsity rentals to let my flat in Potch. When the renters started being very late with the payments (still outstanding by the 20th of the month) my problems with VR started. They don't phone you to tell you that the renters aren't paying, you have to phone them to ask why they haven't transferred the money yet. And you never get hold of them, the phone just rings endlessly. When I eventually got hold of them after the renters missed another payment, I was put through to Jaco who put be back through to the receptionist without answering my questions. After demanding to talk to someone other than Jaco (he is either never available and NEVER returns calls or messages) I was told by the receptionist that there is no one there who WANTS to talk to me!! I am a paying client! Someone should give me answers! I told the receptionist that they deliver a pathetic service, to which she replied "okay, thank you, good bye" and went to cut me off. When threatening them with legal action, I was told "you are welcome to do so, but it won't help you". These people have extremely bad attitudes and are highly unprofessional and incompetent. Stay clear from them!

Date:

Company: Varsity Rentals

Country: South Africa   City: Potchefstroom

Category: Real Estate

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