AfricaComplaints.com » Real Estate » Complaint / review: Key Rentals - KEY RENTALS REFUNDS MY DEPOSIT TO INCORRECT PERSON | #281875

Key Rentals
KEY RENTALS REFUNDS MY DEPOSIT TO INCORRECT PERSON

Key rentals sends me a credit note on an email stating that my deposit balance after deductions, has been refunded to me and I must please find attached the credit note. I open it only to see that under the banking details section there is someone else's name and account details?

They never even requested my banking details from me, and paid the incorrect person MY DEPOSIT.
I replied straight away and advised that those are not my banking details, only to be told "oh sorry we made a mistake" and that they have requested that person to pay over the funds to me? This is not acceptable and is their error and negligence, Key Rentals needs to refund my deposit to me and claim back the monies they paid to some other person!

Douglas Stevens
[Email Removed]

Date:

Company: Key Rentals

Country: South Africa   City: Durban North

Category: Real Estate

1 comment

September 15, 2016 02:47 PM
Hello Douglas
I have a big issue with Key Rentals going back to 2103 - 2014 and still not settled.
Not only did I get confirmation they were holding my deposit, when Diann Blignaut's daughter Nichole and Sherwin Brussow rented my place. I gave them, "Nichole and Sherwin" R11500 to install air conditioners as they were complaining and they just forgot to tell me that they used my money and never installed the aircons. They never paid rent and they rigged the electricity so they were not cut off and I ended up with a further R10,500 account. The deposit of course did not exist and Diann just closed the doors and ran away. No doubt trying to open another business somewhere.
What amazes me is that Sherwin sells Discovery insurance policies and people are suppose to trust him. I gave them the benefit of the doubt and offered a payback scheme after listening to their sorrowful stories but I never heard from them again.

Quote: Mikeph
Hello Douglas
I have a big issue with Key Rentals and not only did I get confirmation they were holding my deposit, when Diann Blignaut's daughter Nichole and Sherwin Brussow rented my place. I gave them, "Nichole and Sherwin" R11500 to install air conditioners as they were complaining and they just forgot to tell me that they used my money and never installed the aircons. They never paid rent and they rigged the electricity so they were not cut off and I ended up with a further R10,500 account. The deposit of course did not exist and Diann just closed the doors and ran away. No doubt trying to open another business somewhere.
What amazes me is that Sherwin sells Discovery insurance policies and people are suppose to trust him. I gave them the benefit of the doubt and offered a payback scheme after listening to their sorrowful stories but I never heard from them again.
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