It is amazing that to get your services, you have to pay upfront prior to the services being installed/commissioned by cash/eft.
Yet, when the municipality has to refund your deposit, it is by CHEQUE and that too months overdue.
I have cancelled my services in MARCH 2013 and the account was finalised by end of APRIL 2013. Despite sending the relevant documents for the refund in May, on following it up, it was stated as not being received. I have submitted the documents again on 11 June 2013.
I continually get told : "Your cheque is in the post" - It reeks of absolute incompetence