AfricaComplaints.com » Miscellaneous » Complaint / review: Bargain Sofas - Furniture of Poor quality that broke in 6 mnths | #83303

Bargain Sofas
Furniture of Poor quality that broke in 6 mnths

My complaint is about the poor quality of furniture Kay is selling to many people out there that cant afford expensive lounge sets or couches from the big furniture stores. I purchased a L shape couch from her last year in February 2012. 6 months later the couch starts falling apart, the base starts sinking all over especially where you sit. The back rest, the timber on the inside start piercing through the fabric which hurts you when you sit back. I called her immediately and reported these issues to her. She said I must fwd her the proof of payment in order for her to verify if the couch is still within the 12 month warranty. After seeing the proof of payment she said she will repair the couch and send someone to fetch. For the 7-8 months no one has come to fetch, I keep calling her and she keeps giving me excuses and making false promises but never sticks to her word. then of recent she wants me to deliver the couch to her and she wont return it either after repairing it, I must pick it up, so I told her I will even pay for the delivery. I am tired of calling her, she keeps lying. Even on Gumtree classifieds that she advertises there is an ad that reports her bad service.

Date:

Company: Bargain Sofas

Country: South Africa   City: Johannesburg, Northgate

Category: Miscellaneous

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