On the 31st of October 2013 a debit order of R299.00 went off my bank account. As I did not recognise this amount or company I called my Bank (Capitec) they told me this was an unauthorised debit order.from a company called SMOOTH SOLUTIONS contact no 031 822 0352.
I called them on the 18th of Nov 2013 to query this debit order an who gave them authorisation to deduct money from my account. I was told it would take 72 hours to investigate it and she would come back to me with an answer.
Now today the 25th Nov 2013 I called back as I have not had any feedback from anyone only to be told that we would again have to investigate and will have to wait another 72 hours for feedback.
her question was " Are you asking us to refund your money" she said I was removed from their database.
I find this absolutely unacceptable. This matter to be solved as soon as possible.
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