AfricaComplaints.com » Miscellaneous » Complaint / review: Von Regen Bridal Couture - Wedding dress gone wrong | #224194

Von Regen Bridal Couture
Wedding dress gone wrong

We placed an order with Von Regen Bridal Couture for a wedding dress for wedding in Oct 2013. After deposit was paid, The owner Mr Fred Brandt went dead quite and would only respond in a lethargic manner to follow up emails. First viewing of a dress, 5 weeks before wedding date, was via New Romantics Bridal Wear on 14 Sept 2013, with the message from Von Regen's Mr Brandt that New Romantics will be responsible for the alteration fittings. There was never any fittings from time of original measurement to this date! The product that was then presented to us was not as per the agreed order, and we approached Mr Brandt and Nadene from New Romantics to either present a product that is in line with our agreed order and example, or to refund the full deposit. The dress is inferior to expectations with obvious neglect from the supplier in terms of the clients instructions. It is with the utmost disappointment for any prospective bride to be so insulted with such unprofessional service. We still await a refund of deposit.

Date:

Company: Von Regen Bridal Couture

Country: South Africa   City: Gauteng

Category: Miscellaneous

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