December 2013 we enlisted the services of [URL Removed] . We had a few hic-ups early on after the pool was installed the silicon they sealed the inner pool edges with came undone Desmond said it was because he was so busy. Their invoice clearly stipulates that the pool has a lifetime guarantee and that all other equipment accept electrical equipment carry the manufacturers warranty. Three weeks ago the Solar Panelling they fastened with rope to the roof came undone and is now broken If we switch the pool pump on the water goes up the solar pipes and then spurts like a fountain from the roof, as a result we cannot use the pool pump causing our pool water to become stale and dirty. Finally Desmond sent his workers on a Sunday all ready with a pre- prepared invoice -for merely putting the broken solar panels back on the roof charging R1680.00. He profusely disputes the warranty, and the panels are still broken he never advised us he was buying the panels elsewhere when he offered the installation service either. We trusted them and in spite of giving this company the benefit of the doubt they are avoiding their responsibilities.
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