AfricaComplaints.com » Miscellaneous » Complaint / review: Singer Sewing Machines - PATHETIC SERVICE !!! | #172786

Singer Sewing Machines
PATHETIC "SERVICE"!!!

I am the manager of a Decor Rental Company in Middelburg, Mpumalanga. We have three small pressers and one industrial presser that my staff use to iron chair covers, napkins, etc.
Singer picked up our pressers to be repaired on 08 May 2013. Since then I have phoned them on countless occasions to ask for an update and have been promised that the "manager" Mark, will call me immediately... which, as you may have guessed, NEVER happens!!! I always speak to the same woman, Pam, who's service is becoming as bad as Mark's. She swears up and down to call me right back with an update or to get Mark to phone me back but, alas, that too never comes to pass.

It seems something as simple as picking up a telephone and putting your clients mind at ease has become such a heavy task for the employees of Singer-Nelspruit and their service, or should I say the lack there of, is becoming most taxing. If anybody know's of another place where I can take my business, PLEASE let me know. I would rather get rid of my machines altogether than deal with these people one more time.

This is not the first time this has happened with them. I had the same problem last year and I am now COMPLETELY fed up.

Date:

Company: Singer Sewing Machines

Country: South Africa   City: Nelspruit

Category: Miscellaneous

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