AfricaComplaints.com » Miscellaneous » Complaint / review: SA Post Office - No apology for closing early! | #160515

SA Post Office
No apology for closing early!

After leaving work early and speeding all the way from Springs to Bedfordview, I arrived at the Bedfordview post office at 16:45. I needed to collect post which wouldnt have taken longer than 5 minutes.

I was disgusted when I found that the door had already been locked and there was no way of me entering the post office. I immediately called the post office but nobody answered. I then called the regional manager but nobody answered. I was desperate to collect my post as its not easy for me to come to the post office. Another man was with me sharing in this frustration.

I then went around the side and caught all the staff as they were leaving.By this stage it was just past 5pm. When I confronted them, the staff blatantly denied locking up early and they said I was lying. I was very offended by this accusation. The staff did not care at all that they had locked me out early. They just walked past and didnt even apologise to me. Is it right that this is happening to your customers? Who manages these post offices because it is not acceptable?

I dont have an opportunity to go back to the post office again. That was my one and only chance of collecting my post. I have a HUGE problem!

Date:

Company: SA Post Office

Country: South Africa   City: Bedfordview

Category: Miscellaneous

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