AfricaComplaints.com » Miscellaneous » Complaint / review: Dream Nails - Poor Customer Experience! | #124597

Dream Nails
Poor Customer Experience!

On the 31st of May, I let Dream Nails Cape Gate know id be a few minutes late, could they accommodation me for my full hour session, the receptionist after being asked three times could only then give me a definite answer. I do not treat myself often and really wanted to enjoy my experience.

My beauty therapist Lauren was wonderful. However, it did not make up for the experience that was ultimately had, there was continues conversations on the other side of the thin wall and music playing from other stores as well as Barry White playing into the therapy room.

I asked Lauren to call the owner in who I asked kindly to lay on the bed and close her eyes, she did so and for a few moments experienced what I had gone through for a hour. It was terrible. When I explained to her what my complaints were she was sorry, but that I shouldve told her or my therapist to stop the session so changes could be made. She didnt think it was her responsibility to look after every aspect of her store (Barry White) and all she could say was that she had complained about the noise issue but nothing had changed. I was spoken to with contempt and as if my opinion didnt matter.

I am deeply dissapointed!

Date:

Company: Dream Nails

Country: South Africa   City: Cape Gate

Category: Miscellaneous

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