PARCEL TRACKING RESULTS
Item Number: xxx was last scanned on: 09:21:11 at 2013/04/28
Location last scanned: JIMC C AIR
Currently has status of: Send item to customs Signed For By: PRIORITY PARCELS
TYPE DATE LOCATION
Send item to customs 2013/04/28 09:21:11 JIMC C AIR
Receive item at office of exchange 2013/04/28 09:21:03 JIMC C AIR
To Customs 2013/04/28 09:21 JHB INT MAIL CENTRE (HUB)
Incomming International 2013/04/28 09:21 JHB INT MAIL CENTRE (HUB)
I can't understand why my parcel is stuck at this JIMC C Air with the status Sent to customs for over a week now. I can called the post office who keep telling me they don't know when the parcel will leave customs. No one is willing to let me talk to the JIMC C Air people to find out what the reason for the parcel delay is.
I have called several time to the customer service number and all of them are repeating the same thing to me as if they are robots. No one is willing to do more to find my parcel for me.
I am really very disappointed.