Work Order Nr 4535407 RJK29 Account Nr 8190607704 - ESKOM replaced 3 meters with 1 meter on 21/03/2013 Ref nr 565723 and gave us a pink slip with meter #1 ELSTER Number 3114729066171. On 2013-04-29 the meter number is still not updated on ESKOM system. This was already reported on 2013-04-19 Ref nr 93659369. We need to submit meter reading on 2013-05-01!! Please attend to this matter. Thank you
Your Explanation of Failed Meter Submissions states: In the event that two meter readings exist for the same window period, a reading taken by an Eskom Representative will take priority over a customer submitted reading. The reading by the Eskom Representative will be used in the calculation of your bill. Your ER has not been on the farm for more than 4 months now - we read and submit ourselves, yet we have had 3 "Estimate Readings" irrespective our ACTUAL meter reading submissions for which we have proof of submission every month. This had been taken up with your Call Centre (for which we also have proof of). PLEASE EXPLAIN THIS MATTER!