» » Discovery Health - Breach of Contract | #832

Complaint / review / scam report
Discovery Health
Breach of Contract

On the 19/12/2012 i queried my annual threshold with discovery as per my plan details. Despite me emailing my policy(which was sent to me by an agent from Discovery) back to Discovery because they had no idea what i was talking about, they then transferred my call to Claire Savage who is supposed to be a client relationship manager. She then sent me an email to say there was an "error" with the wording of their policy and thank you for bringing it to their attention!!!! SERIOUSLY.....with the huge increases Discovery charges their clients i am sure you can afford a competent legal department. I have sent an email to Claire on the 19/12 to date there has been no reply. Legally Discovery is liable for the policy they issue to clients. If i do not receive a response from a senior manager i will be logging a complaint with the Insurance Ombudsman.
Author: melanie7777


Offender: Discovery Health

Country: South Africa   Region: All Country   City: Call Centre

Category: Health & Medicine

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