After all the terrible service myself and my family have received from St. Augustine's, they still not giving up on making my experience at the hospital a terrible one. Now it's got to do with the accounts. I received a letter stating that I owe them a balance of R1141.60. When I checked the med. aid statement, it said - Non-chargeable item, as per hospital gazette guidelines. I phoned the accounts dept and asked them to explain and they said that I am responsible and that they would speak to the med. aid. Whilst waiting for them to get back to me, I received a 2nd letter stating that I will be handed over to collections. When I phoned back they said they spoke to the med aid and the doctor needs to submit a letter of motivation. They said they spoke to the doctor and they waiting for him to submit it. I received another letter so I phoned the doctor and they say that NOBODY from Netcare has called and asked for anything regarding my account. I sorted it out... got the doctor to submit the letter but even after explaining to the accounts department that I'm sorting out their mess, they still sending me letters. I will pay the acc. PLEASE PUT IT ON HOLD WHILE I DO YOUR JOB THOUGH!
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