How can it take almost 5 MTHS to sort out an account? I have emailed&sent the account numerous times to Discovery. It was an in-hospital visit, which I called & confirmed with them about & got the authorisation number for. Most of the account was paid. The account in question however, was missed due to the Hospital having a different account to the Trauma unit. I have spoken to numerous Client services ppl -none of them get back to me, if they do-they say the acc doesn't form part of my in-hospital visit-(after I confirmed that it would), or they say the person whom I spoke to last-there's no record of the conversation on my account. The hospital is contacting me telling me the account is overdue & they will 'hand me over' if not paid. How many emails& telephone calls does Discovery need to sort out a simple in-hospital authorised visit payment? How can it take almost 5 mths& still no answer? Is Discovery waiting for the customer (me) to pay for the rest-when they confirmed the medical aid would pay for it in the first place? Please can someone sort this out ASAP?
0 comments