I am a Discovery Health and Vitality Member. I joined Virgin Active in Jan 2013 as a Vitality Member, the monthly cost is in the region of R150. At the time I signed up with Virgin Active there was a problem with my Vitality subcription, it was not transfered from an "employer" group into my personal capacity. So Virgin Active signed me up as a non vitality member which means I pay R539 / month. My Vitality subscription was never cancelled which means I should be paying R150 for my Virgin Active membership. I called Discovery Health, they say I should take it up with Vitality. I call Vitality, they say I should take it up with Virgin Active. It has taken nearly a year of phone calls, emails, and a lot of frustration. It is NOT my problem if Discovery of one of their partners are incompetent. As a paying customer for all THREE these services, I should not be the one resolving this issue. Discovery, sort your with your partners out. I expect to be refunded for all 11 months ive been paying R539 instead on R150. (I have all the emails and correspondence available)
(Supplier name changed from Discovery Health to Discovery Vitality & Vitality Mall by Hellopeter.com)
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