I don't know why I have to resort to a national complaint site. I have come to realise that once I have got past the call centre consultants and reached the next tier of supervisor/manager my problem is far from over.
I received advice from Ms Dorasamy and given the fax number to which I could send my amended account with ATTENTION and her name. A new diagnostic code was needed. I got this from the lab in question.
I sent an email with the required attachment. I asked a question in the email. I received a phone call 2 days later from another supervisor I think, while I was busy teaching. She said she would phone back and she did but while I was driving.
The next day I received an email that declined my request but did not actually answer the issue I was asking. I then sent another email to Ms Dorasamy and the second supervisor.
This email has been unanswered to date.
When a client has a health issue it seems that Discovery have no system in place to personally follow through with that client. There are questions that I need to ask that cannot be dealt with by the call centre.
I need to speak to somone with the authority to discuss my questions with me and not leave me hanging!
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