AfricaComplaints.com » Health & Medicine » Complaint / review: Momentum Health - CANCER treatment denied | #156692

Momentum Health
CANCER treatment denied

My soon to be sister in law found out two weeks ago she had Parotid cancer, the specialist wanted to operate as soon as possible, since she is only 22 years old and has a 5 month baby and a 4 year old toddler.
She was not aware of the fact she had cancer, her GP said on 2 separate occasions that is was just a bone and or a swollen gland. Nothing he can do about it anyway because she is pregnant and will be breast feeding. She went to a specialist on 26 June if i have it right. Only then was the cancer discovered.
We phoned for authorization. 2 July 2013 Brain Ref nr179134231 he said it will take 5 - 7 working days he need to send them faxed to will in. 2 July 2013 15:00 Ref Nr 177808440 the faxed did not go through to the doctors they will fax it again. 2 July 15:30 Ref nr 177808440 spoke to Charmaine she said they will send it through again and she Brian is wrong because it should only take 72 hours. 3 July 2013 9:45 Brian, explained to him what Charmaine said, he said there is n Charmaine working there, I asked to speak to his supervisor and was put on hold again. Then all of a sudden he remembered that there was a Charmaine working there. Bernice said it will take 48 hours

Date:

Company: Momentum Health

Country: South Africa   City: Durban Head Office

Category: Health & Medicine

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