» » Dr L J Jordaan - When the customer is wrong at all costs | #108375

Complaint / review / scam report
Dr L J Jordaan
When the customer is wrong at all costs

Through the UNION HOSPITAL in Alberton - I was booked by the receptionist at the doctors offices for an operation on Tuesday. They then called to change it to Thursday. I was told the time was 6pm. When I arrived at the hospital at 5pm to sign in, I was informed that my appointment was for 2pm and the doctor and staff had left - I was told to leave.

Today Ursula called me and was extremely rude, accusatory and overwhelmingly loud in the way she told me that I was wrong, I she had no idea where I would ever get the incorrect time from, and that I had to reschedule. There was no apology, no attempt to rectify the situation. She screamed at me and refused to listen and I put the phone down on her.

In an email she said that I am wrong. That they rescheduled my appointment to Thursday at my request, to suit my schedule? That the receptionists made no mistake. That I dreamt up a 6pm appointment. That I had no conversation where I was told to stop eating 12 hours in advance at 6am in preparation for 6pm. That they do not apologise. That my only option is to reschedule with them.
Author: SamaraDinay

Offender: Dr L J Jordaan

Country: South Africa   Region: All Country   City: Union Hospital Alberton

Category: Health & Medicine

1 comment

Dave 26 January 2017 18:06
Ek Dave Harvie is Desember 2016 Deer Dr. Jordaan geopereer. Hoogs te vreede met die operasie, voel baie beter. Die rede hoekom ek beter voel/operasie n sukses was, is dat n mens vir die Dokter luister en saam werk. As die Dokter JOU vra om iets te doen dan doen mens dit, dan sal daar nie PROBLEME wees nie! In slutend afsprake en probleme wat voor kom gaan dadelik DOKTER toe. Hier mee sal Ek wat Dave is enige pasient verwys na Dokter L.J. Jordaan in Alberton verwys.

Want hy is so ver awesome en die beste.
Met Dank van-
Dave Harvie
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