Students are unable to contact the university and speak to an agent in an attempt to resolve issues, especially urgent ones. The old call centre number has a pre-recorded message saying they (UNISA) want to do things better and more efficient and don't want us to wait on the line anymore. I sent a text message to the prescribed number on 04/02/2014 at 13:37 and have not received a response yet. Dear UNISA, I would have preferred to wait on-hold for an hour and get my issue resolved immediately. I sent an email this morning and am hoping that will produce more pleasant fruit. Please contact me urgently I beg you UNISA - I need to resolve my issue as I have an assignment to submit by 13/02/2014.
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