This morning [30 August 2013] i got an SMS notification from my bank that an amount of R129.99 [NAEDO TRACKED DO, KRAYCAM /65532315/KRAYCA] has been debited from my account, i called the bank (ABSA) and was told to call this number 086 113 5791 of which i tried over 30 times with no one picking up. I then tried sending an email to [Email Removed] and i got this response:
Thank you for taking the time to advise us of your concern.
StratCol is a third party debit order facilitator.
StratCol only assists other companies to collect their own funds due to them by their clients.
To enable us to assist you in this matter please provide us with a bank account number or the reference on your bank statement.
Trust you find above in order.
Thanking you in advance.
Regards
Cathrine Galebies
StratCol Call Centre Supervisor
I have sent them the reference they requested and they never got back to me. I am losing my mind here, how can an unauthorized debit order go through without my consent? REALLY? We work hard for our money only to have it deducted like this over things we never agreed to? surely that cant be legal.
0 comments