add a complaint
» » Sm structures - Late delivery and now the problems start | #335078

Complaint / review / scam report
Sm structures
Late delivery and now the problems start

I ordered a structure recently and paid a 30 percent deposit as requested, after being told that it was going to be delivered on fri the 4th of December, I got a phone call saying it would now be Saturday ..... And more money was requested. I explained that Saturday was not acceptable for me to receive the structure as I would be away. thankfully I have not yet paid any more money as I then received a further mail placing me on 'terms', all these requests for money before delivery makes me start to wonder why. I would definitely want my structure before any further money gets paid, or better my money back.
Author: Allan


Offender: Sm structures

Country: South Africa   Region: Jhb   City: Jhb
Phone: 0117861043
Site: smstructures.com

Category: Construction & Repair

Sm structures

Related Complaints

Russells
Failure to Deliver on Time/Waiting for Refund

H & R Steel Construction
We have been by H&R Steel Construction

Rochester Home Decor
Bad service!

Woolworths
Speaking to a wall!

Welderite Steel
Bad Service and Workmanship on Shadeport

Rhino Steelhouses
THIN STEEL SUPPLIED AND STRUCTURE LEAKS

Multichoice
Money still not paid back

Liberty Life
Waiting on outstanding money of a "paid up" contra

Absa
Subtracted money off credit card but never repaid

Furniture City
Quick to take my money for service afterwards

1 comment

SM Structures 07 December 2015 08:24
Good morning Allen. I would like to clarify the comment above
We strongly deny the above comment based on the following facts. We ask for a 30% deposit, once material has been delivered we ask for a further 60% payment. All this was made aware to Allen in our conditions of sale, which he signed and accepted. Allen was made aware the structure was being delivered on Friday. It subsequently got delayed by one day. Allen was informed the structure will now only be delivered on the Saturday as opposed to the Friday. Allen then asked if we could no longer deliver and store the structure as he has nowhere to put it and he will pay the 60% on Monday 7 December. All this was confirmed in a mail by Allen. Allen has now asked us to deliver the structure today which will be done.
We are shocked you have posted untrue, defamatory comments on such a public forum after it was you, who changed the agreement. We will be handing this over to our legal department and will take it further, as we view the above comment as being distasteful and defamatory.
Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.

REGISTRATION


<>