AfricaComplaints.com » Construction & Repair » Complaint / review: SA Paving - BREACH OF CONTRACT - CLOSES THE DURBAN OFFICE | #332423

SA Paving
BREACH OF CONTRACT - CLOSES THE DURBAN OFFICE

SA paving installed cobble stone for us with a 25 YEAR GUARANTEE. The paving was installed in Sep.09 and on 8/10/09 we called them back because the stones were breaking. Two other calls were made on 26/10/09 and 3/11/09, eventually on 10/11/09 they came over to check, by this time the paving was sinking in certain areas. They agreed to replace the broken bricks and sort out the sinking. In Nov12 we called them back we had the same problem, sinking and bricks were cracking. We were told they would only be able to assist in 2013 as they were closing for the holidays. I called them again on 1/02/13 and made 4 more calls before Des Hodge finally came over and admitted there was a problem -he told us to claim from our insurer (illegal). We sent the insurer a mail and forwarded the response to Des, he had to sort the problem out. Tried calling the Dbn office 6 times after that, no response eventually in Oct 13 got a hold of Cpt branch, they would to call us back. Emilio Montanari called, he claimed it was not their problem the Dbn branch closed. SA Paving was a franchise, nothing they can do, WHAT A LIE. So what now, are they going to honour the contract?

Date:

Company: SA Paving

Country: South Africa   City: Durban

Category: Construction & Repair

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