AfricaComplaints.com » Construction & Repair » Complaint / review: Chamberlains Building Material & Hardware - What Warranty?? | #285372

Chamberlains Building Material & Hardware
What Warranty??

Absolutely shocking service, we bought a Makita Concrete Drill with a 12 month warranty from Chamberlains Centurion, about a month ago the motor burned out. We took the drill with our original invoice to Chamberlains in Centurion whereby they said they need to send the drill in to Makita head office to be fixed, a month went by without hearing from Chamberlains (in the meanwhile we had to buy a new drill). I phoned the store today to find out what was happening with the drill, whereby I was told we need to pay to have the drill fixed because the motor burned out, we maybe use this drill every second to third month - how is this possible??? The employee I spoke to told me that we werent suppose to hold this drill or push down on the drill to drill into concrete (really are the drill suppose to drill into the concrete itself!? How ridicilous!!) To top it all he was very rude while I am talking to him he keeps talking while I am talking, when I asked him to stop interrupting me while I am talking to him his words were oh really.

Because we run a business we buy different products from Chamberlains on a monthly basis, I will never buy anything from them again.

Date:

Company: Chamberlains Building Material & Hardware

Country: South Africa   City: Centurion

Category: Construction & Repair

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