I purchased some polycarbonate roof sheeting from the company and spoke to the Managing Director Marian, she misheard me and supplied the wrong size. When i called she said they would not take it back but would send buyers needing that size my way, but unlikely as it was not a popular size. After checking I told Marian's assistant that it was not my mistake - she said that i had accepted the goods as stated on the invoice and paid so i had no claim but that she would get Marian to call me. This never happened. Next day i sent an email showing how the mistake was theirs - with no response. i called Marian's cell and within minutes she cut me off. I called their office number and spoke to her again.
She steadfastly refused to accept any sort of a compromise. I said OK then I am forced to re-order and pay again from you as you are the only people i can get this product from, but that I would tell all my mates in the industry not to buy from them. She said "GO YOURSELF" and slammed the phone down....
I guess she doesn't need the business!!
Anyway I then found MANY suppliers at BETTER prices!
Also a whole lot under their associations directory on GOOGLE