I ordered a HP micro server on 2013-01-25 (Friday). The following Monday 2013-01-28 I received a phone call from accounts letting me know HP Shop has no stock and will not be getting any. I requested a refund rather than credits. After a brief discussion with a call center agent yesterday (2013-02-04) I was informed the refund was only processed on 2013-02-01 (Friday) and it will take approximately 3-5 working days; so the refund was only processed 4 days after I received the phone call. Add the additional 3-5 working days and optimistically we're looking at 2013-02-03. Today is the 2013-02-05 and I have still not received my refund.
EFT payments do not take 3-5 days; If I pay a friend from an FNB account to an Absa account it reflects the next day (if not the same day). Please review your current refund process.
(Wish this site did not filter curse words...)
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