AfricaComplaints.com » Cars & Transport » Complaint / review: Hertz Car Hire - Refusal to pay costs for credit card erro | #64933

Hertz Car Hire
Refusal to pay costs for credit card erro

On Friday 1st February due to an amount of R5623.00 being deducted from my credit card for Hertz rent a car. I was informed that the amount was for car damage but was not in my name and that the person concerned had a similar credit card number to mine and due to an error in entering the number the system had debited my credit card.

I was informed via Hertz customer centre that this amount would be reversed, this was subsequently done.

The issue is that as it was a Sunday when I received the notification via sms from my bank, I assumed that it may be credit card as the only place I had ever used the credit card was at Hertz a year ago. For this reason I had a block put on my credit card and a new card will be issued in 5 days.

The replacement card carries a fee of approx R65.00 for services, so I enquired, if this amount can be paid by Hertz as it was their error to start with.

I was informed that they would not pay the fee but would upgrade my next hire car. (in 53 years I have only hired a car once so this was of no help to me).

Date:

Company: Hertz Car Hire

Country: South Africa   City: Customer centre

Category: Cars & Transport

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