AfricaComplaints.com » Cars & Transport » Complaint / review: Mccarthy - Car going for repairs for same issue 4th time | #240269

Mccarthy
Car going for repairs for same issue 4th time

I bought a chev cruze from General Motors in October of 2011 and ever since it has been a roller coster of issues. In my opinion this is unacceptable for a new car. Currently the vehicle makes noise on reversing as well as noise on steering when fully turned. I have taken it to GM Mccarthy menlyn pretoria 4 times and every time they call me to say its sorted. We then test drive the car and it will not be working. They then say oh we need to order such and such a part and we will call you back when the part is there. They call me, "replace part" and guess what on test drive the car still makes noise and its same story again that they need to get another part. this time they said a damper. Right now i have been waiting 3 weeks for this part and nothing has happened. In terms of the noise of the steering they said the noise is normal but i told them how can such a noise be normal. Do u think if that noise was there when i bought the car i would I have bought it? I complained to their quality service department who said they will deal with it but still nothing. This is unacceptable and right now anyone who asks me if they should get a Chevy i tell them to not even go there!

Date:

Company: Mccarthy

Country: South Africa   City: GM Menlyn

Category: Cars & Transport

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