I made an online purchase. The courier guy called me instead of the person on the delivery address when he arrived - a day after the expected delivery date. I then asked him to wait 5minutes for me to ensure that someone receives the package;he loses his temper and tells me he doesnt have time for my requests, he has other things to do. he doesnt work for Kalahari and does not care whose details I wrote on the billing form. I called him back several times afterwards, his phone went to voicemail. I called Kalahari and they told me that the agreement with Fedex Express is that the courier company must attempt to deliver 3 times if they were not able to deliver, but it is day 3 now and I still do not have a package. To me if he had just shown some understanding, he would have saved the company another trip and a bad report. Appalling service from you. You need to train your staff to respect the customer - it is the customers' transactions with other parties that generate business for Fedex Express, that enables him to have a job. You need to teach your staff respect for service levels. You need to teach them the cost of having a bad reputation. His number is 074 587 2179.
(Supplier name changed from Aramex South Africa to Fedex Express by Hellopeter.com)
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