Tom O'Boyle provided us with a very competitive quote to move family heirlooms to America in April which we accepted. Only after he had received full payment and collected our furniture, did he mention that it could take up to 3 months before the furniture was actually shipped depending on when the container was full. In August, after numerous unanswered emails, he emailed to say that the shipment left on 4th Sept. On 15 Oct, he finally admitted that the shipment had not yet left.
we asked for a refund and for the furniture back.
He as said that we will now have to pay storage and lose most of the money (R28640.00) since they have put a lot of work into trying to arrange a shipment.,!
No doubt he will reply to this with a sweet, kind and understanding message!
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