AfricaComplaints.com » Cars & Transport » Complaint / review: Dunlop - Car accident after wheel not being fastened to ca | #170089

Dunlop
Car accident after wheel not being fastened to ca

Had a problem with left front tyre, took wheel off and had it fixed at Supa quick. Couldn't get wheel back unto my car because of the spacer which kept on getting in the way. Decided to remove spacer, put the wheel back unto the car without the spacer. This worked but wheel was unbalanced so i decided to take the car to Dunlop zone about 4km from my house.

Drove there all the way with no problems apart from the wheel being a bit unbalanced. Asked them to fasten wheel to car with spacer as i couldn't, they did so and then after did the wheel allignment. As i drove off after the wheel allignment the wheel came off and i had an accident right there in the parking lot.

Before i even said anything manager came over to me and told me wheel nuts are stripped and that they told me that. I acknowledged that i knew of one wheel nut being stripped and hence i took another wheel nut from one of the other wheels seeing that they had no spare wheel nuts. Manager says it is my fault and they not paying any damages, not even excess on Insurance.

Starting case with Ombudsman, this is unacceptable. Have delivery report from Dunlop Zone, no mention of anything that is unsafe etc.

Date:

Company: Dunlop

Country: South Africa   City: Moreleta Park

Category: Cars & Transport

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