KFC
Pure stupidity or lack of interest

I posted a complaint on the 12/02/2013 about the store which did not have chicken, the cashier short changed my niece and the bad attitude of the staff. This is the rsponse I got from KFC

Hello Beverleyrama,

Thank you for taking the time and allowing our consultant to capture your complaint. Please accept our apology for the raw wings you received.
Your complaint will be forward to the Manager of the franchise for action.
Your reference number is P3/13/1807.

Kind Regards
KFC Customer Care Line
0860100222

HOW ON EARTH CAN YOU RESPOND LIKE THIS. KFC YOUR CUSTOMER SERVICE