I'd like to compliment you for the excellent service you provided me yesterday at the very last hour. You helped me to sort out my account/query after several attempts to get a clear resolution and a mere way forward.
I have always been pleased with the service I receive from FNB.However, you, Mr Hlatshwayo - your professionalism and ability to get to the bottom of my situation quickly, exceeded my expectations.
Within minutes (not days, nor hours) you were able to verify and ascertain details on my account and immediately start the process of having my device delivered and / or readily available for collection.
Such a commitment to great customer service is to be commended. You can be sure that I will continue doing business with FNB for years to come.
If you may kindly so, please escalate this message as well to your line manager - deserves to be well noted of you!
Kindest regards,
Tshwele Motlhabani
0 comments