We would just like to say a HUGE thank you to OUTsurance, and Charlotte Jones from SIAS.
We recently had a claim for our car that we had purchased on the 2nd April 2013.
My son had a terrible accident just after the Grasmere toll plaza at 4.30pm on 12 April. We had only been insured with OUTsurance for 12 days, and expected to go through a long and very drawn out process as the car was written-off.
The assessor from SIAS representing OUTsurance, Charlotte Jones, came to see us the following week, and was incredibly professional, efficient and compassionate. She kept us updated the entire time and our claim was resolved within 10 days. OUTsurance has also assured us that we will receive a refund for our premiums (we had paid the premiums upfront for a year).
Thank you to both Charlotte and OUTsurance for making this very traumatic experience a little easier for our family - we will definitely be using them again!