I processed a claim on my provident fund in mid November 2012 and received a sms notification that my claim would be processed within in 10 days.10 days passed and no payout. I called Alexander Forbes and spent about 10 minutes on hold until I hung up. I phoned about 4 times before I got through and given a 011 number to call. I called the 011 number only to find out the 086 number I called was correct. I called the 086 number again and got told that my ID number is not linked to my account thus the reason for the delay. I went to the bank and got told that there is no such thing as linking your ID to your account. I sent through my account details again and waited 10 more days to be told my surname does not match and then had to go get a certified copy of my ID to fax through to them and wait another 10 days. 10 days passed and I called to be told that they do not know why I havent paid and will escalate the matter to a Supervisor and that I must call back in 2 working days. Well... 2 working days has passed and I called and was on hold for 15 minutes. Pauline, the agent said she will call me back... still waiting. Everytime I call I spend at least 10 minutes on hold.
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