I find it to be so convenient for Standard Bank in their response to my complaint on 22 March 2013 stating that their direct communication with me regarding my complaint and their prompt actions will not be forthcoming owing to the fact that my matter is now with the Ombudsman. what an opportunity lost to make things right!! Need I remind Standard Bank that the Ombudsman procedure in resolving such complaint states that "the insurance company concerned will be afforded a period of 30 days to resolve the matter with the complainant directly". Standard Bank clearly in my view demonstrates their arrogance and uncaring behaviour towards their customers. Through my experience with Standard Bank during this period of my complaint I am unable to see any difference between them and the national Department of Basic Education which had to be instructed by the Courts to perform their fundamental services, namely providing school learners with textbooks. What a shame to Standard Bank, I am all convinced that a brand like Standard Bank can ill afford this behaviour and practise and in my mind it is definitely not a right way to run a commercial business. Good luck with the Ombudsman!!!
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