In November 2011 I settled and closed my two credit card accounts with Standard Bank. In August 2012, I received notification from attorneys on behalf the bank, that I should settle both card accounts or face onerous legal action. Whilst dealing with the banks tardiness I requested proof that their unprofessional actions would have no negative consequences on my creditworthiness. I received a response apologising and stating that my record had been corrected at the credit reference agencies. I responded 4 times requesting more detailed proof and was ignored by the bank. In March 2013 I attempted to purchase a 3G contract which was rejected due to the credit bureau reporting that I had been handed over to attorneys regarding my two Standard Bank credit card accounts.
The bank did not adjust my record with the credit reference agencies and I have suffered prejudice as a result of their negligent, incompetent and unprofessional actions. I shall soon be looking to secure a bond to purchase a new abode; it appears that the banks appalling actions may continue to have a prejudicial impact on my wellbeing.
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