I am no longer part of your service but i would like to know how you could decide to decline my claim for my windscreen on my volvo after the car were inspected months before incident and the windscreen had no cracks and were in perfect condition? Your reason were that the decision were based on fiction (certainly not fact) that outsurance terminated a policy of mine with them due to dishonesty. As far as i know it were my decision to terminate the policy with them (already took the matter up with them). If we cannot get to a conclusion then i will revert the matter to the ombudsman for short term insurance. My premuims were paid back ( - R1800) - which in my opinion is a cheap method to try to get out of your part of contract. I have done nothing wrong from my side and as said the car were taken for inspection beforehand and any speciliast could confirm that the current damage to windscreen is caused by natural causes. My existing short term insurance will NOT cover the damage as the windscreen already had the cracks with king price insurance. I demand feedback in this regard and will revert the matter further should we not get to a reasonable conclusion.
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