AfricaComplaints.com » Business & Finance » Complaint / review: Capitec Bank - Return of debit order??? You have no control! | #68902

Capitec Bank
Return of debit order??? You have no control!

I am a client of Capitec Bank for almost 2 years. Since last month I had to send back a Debit order for which I went to my branch and asked the consultant to reverse the debit order, to what she informed me that NO YOU CAN"T you have to get a letter from this person/company who debited the money and then they will.. I don't even know who this person/company is that's why I disputed this debit order? Capitec Bank did not even have the decency to inform me or any other client of this rule?? And according to the bright spark of a so called Branch Manager that's how it works with any bank and assured me of this, I went to 4 differnt banks and asked them and no one ever heard of this new law. I am taking this up with the ombudsman and closing my account and I will advise any person I know who would like to open an account at your bank of your own law. I would rather pay double the bank fees at your compedetors and at least get service and at least the bank manager there would not have to phone "head office" for any enquiry. Thank you and good bye Capitec!!

Date:

Company: Capitec Bank

Country: South Africa   City: Nationwide

Category: Business & Finance

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